CUSTOMER HELP CENTER
Frequently Asked Questions
Everything you need to know about purchasing, shipping rates, warranty policies, and showroom visits.
What are the shipping charges and delivery timelines? ⌄
We deliver nationwide across Bangladesh:
- Inside Khulna City: Delivery charge is ৳80. Orders are delivered within 24 hours.
- Outside Khulna (All Districts): Delivery charge is ৳130 via express courier (Sundarban / Steadfast / Pathao / eCourier). Delivery takes 2 to 4 business days.
Do you offer Cash on Delivery (COD)? ⌄
Yes! We offer 100% Cash on Delivery across Bangladesh. You can inspect the outer packaging and pay the courier agent upon delivery. For orders outside Khulna, a nominal advance courier booking deposit may be requested to confirm delivery commitment.
Are all products brand new and authentic? ⌄
Absolutely. Every gadget sold at JAS International is 100% authentic, brand-new, and sealed in manufacturer packaging. We never sell clones, replicas, or refurbished items unless explicitly labeled as pre-owned in a separate clearance category.
How does the 7-day replacement warranty work? ⌄
If your device exhibits an inherent manufacturer hardware defect within 7 days of delivery, you can bring it to our Khulna showroom or ship it back to us for verification. Upon diagnosis of a factory defect (without physical or liquid damage), we issue an immediate replacement unit.
Can I pick up my order directly from the Khulna showroom? ⌄
Yes! You are always welcome to pick up your order directly from our store located at Khulna Shopping Complex, 3rd Floor, Dakbangla, Khulna. You can test the gadget in person and complete payment at the counter.
How can I check the status of my order? ⌄
Visit our Your Orders page. All previous orders placed on your device or linked to your customer account appear automatically with real-time fulfillment states.
Have a specific question not covered here?
Our customer support specialists are ready to help you anytime.