Warranty & Return Policy
Transparent protection for every device bought at JAS International
1. 7-Day Replacement Guarantee
Every brand-new smartwatch, audio device, charger, and gadget accessory purchased from JAS International comes with an unconditional 7-Day Replacement Guarantee for manufacturing hardware defects:
- Defect must be diagnosed as an out-of-the-box factory hardware malfunction (e.g. faulty display panel, microphone failure, charging port failure).
- Device must be in pristine cosmetic condition with all original box packaging, user manuals, warranty cards, and bundled accessories intact.
- Items exhibiting signs of accidental drops, physical cracks, water/liquid ingress, voltage spikes, or unauthorized repair attempts are void of replacement.
2. Official Brand Warranty
Products carrying official brand warranties (e.g. Apple, Samsung, Anker, Sony, Xiaomi, Asus, Lenovo) are supported by their designated national service centers in Bangladesh or through our Khulna showroom customer support desk. The specific warranty duration (e.g., 6 months, 1 year, 2 years) is clearly listed on each product's specification tab.
3. How to File a Claim
Bring your gadget with original box and receipt to our showroom at Khulna Shopping Complex (3rd Floor) for same-day inspection.
Contact our support team at 01711465078 to obtain return authorization, then parcel the item securely via courier.
4. Refund Policy
In the event that an eligible defective item cannot be replaced due to permanent discontinued stock availability, JAS International will issue a 100% full refund through the customer's original payment method or bank/bKash transfer within 3 to 5 business days.